Dear Paul,

I am sending you a copy of a Vendor Action Notice from Bert Walker commending Universal Machine on the work performed to repair our spare Dorr Oliver Centrifuge to minimize our downtime.

I want to add Purchasing’s appreciation for the work performed.

Very Truly Yours,

John J. Marshall
Senior Buyer

Dear Chet and Jim,

I just wanted to thank the two of you and the other men who were involve with the installation of the first two mould guiding devices on 42 line. Universal personnel worked together well with our maintenance and production people to get the line up and running for the week of June 25. Also, thanks for the quick service with the spare parts and springs.

I’ll be speaking with you soon to schedule the installation of the remaining mould guiders.

Sincerely,

Jim Kneasel
Associate Engineering, Mechanical

Messrs. Dave Burdan, Paul Fontana, Irv Francis, Richard Francis,

All too often the start-up of a new line creates so much activity that we don’t take the time to praise the efforts of the group responsible for putting it all together. I would like to commend the team at UMC involved with the design, fabrication, setup, installation and start-up of our recent packaging line. In particular comments made were;

Tom Karow – “a well Engineered turnkey line”
Don Scheirer – “as always, an excellent source of important packaging     information”
Barry Minotto – “good leadership and coordination with the installation team”

The work of the installation crew, Al Toaldo, Kenny Riese, Wilt Pyle, Jimmy Raifsnider and John Buczkowski, was exceptional. The UMC crew worked very efficiently while complying with all our plant safety policies. They provided on-line training for our Maintenance employees throughout the installation. By their remaining so attentive to detail, the line documentation will be the basis for our maintenance files.

Thanks again for a job well done. This is truly a team of highly skilled packaging specialists, complete from conceptualization to installation.

Sincerely,

Douglas E. Crane
Production Maintenance Supervisor

Dear Mr. Minotto,

Janssen would like to extend special recognition to the following individuals for outstanding job performance during factory acceptance tests and installation of Janseen’s Bottle Packaging Line No. 2 and Quick-Solv^® filling/printing line. Both projects are an integral part of our strategy for growth and success, which is of great importance to Janssen.

Throughout any project there always exists barriers and obstacles that must be overcome to hold a project on track. Your staff continually demonstrates a“can do” attitude that is paramount in overcoming project obstacles which, in turn, helps maintain the focus and direction of the project. One example of this was during the installation of the bottle line. Though faced with using “somewhat less than ideal” rental equipment, your crew excelled through installation and even performed work scheduled for the following week, thus eliminating the need for an additional trip! They achieved this through taking the initiative and responding to the obstacle with effective and safe action. This single “problem” could have delayed the installation and set a less than positive tone for the site start-up.

Along with the individuals recognized below we would like to thank all Universal employees who have helped support Janssen projects. We value Universal’s partnership stance in regards to projects of critical importance for Janssen and hope to maintain this form of business relationship.

Thanks again to the Universal Team!!

Ken Riese – Leadman Larry Frey – Leadman
Don Young John Bartman Jim King
Tom Haws Dave Breslin Dave Logic
Jay McClafferty John Buczkowski Gary Smith
Al Toaldo Rick Dillinger
Jeff Logic
Tom Bradford

Sincerely,

The Janssen Engineering Team

Jim,

I wanted to convey to you, in writing, the excellent job that Larry did during the debug, installation and validation of Tortoise Line #7.

While at your place, Larry stayed with us during the entire debug taking notes regarding any mechanical issues. He typically had them fixed by the time I got back to that section of the line, which expedited the debug process.

When we arrived in Batam, the line was fully installed and Larry provided a great summary of the status of checkout. He then stayed with us during the entire debug phase, again noting any mechanical issues and correcting prior to my returning to that section of the line.

Larry’s skill and management enabled a much smoother installation and debug. This permitted John and I to complete validation successfully, the first time through, nearly one week early. On future lines for CIBA Vision, I will definitely request Larry’s involvement and guidance during installation.

John also did a tremendous job as usual. By getting things done correctly the first time, we were able to take the extra few days and correct issues on Lines 5 & 6 that were missed last year.

I would like to let you know that the installation of Line #7 was exactly what is desired. A professional team, completing their sections on time, with good communication among all that enabled us to get the job done on time. We worked hard, but smart. We anticipated issues and resolved them before they slowed progress. It was nice to walk out of the plant knowing that we had accomplished all intended and more, without working 24 hours a day to accomplish it.

Congratulations to Universal and particularly the installation / validation team. I will certainly request the same crews for future lines. Please forward my thanks and gratitude to the whole team.

Respectfully,

Kimberly Suchar Hawkes
Head, Packaging Engineering