Jim,

I wanted to convey to you, in writing, the excellent job that Larry did during the debug, installation and validation of Tortoise Line #7.

While at your place, Larry stayed with us during the entire debug taking notes regarding any mechanical issues. He typically had them fixed by the time I got back to that section of the line, which expedited the debug process.

When we arrived in Batam, the line was fully installed and Larry provided a great summary of the status of checkout. He then stayed with us during the entire debug phase, again noting any mechanical issues and correcting prior to my returning to that section of the line.

Larry’s skill and management enabled a much smoother installation and debug. This permitted John and I to complete validation successfully, the first time through, nearly one week early. On future lines for CIBA Vision, I will definitely request Larry’s involvement and guidance during installation.

John also did a tremendous job as usual. By getting things done correctly the first time, we were able to take the extra few days and correct issues on Lines 5 & 6 that were missed last year.

I would like to let you know that the installation of Line #7 was exactly what is desired. A professional team, completing their sections on time, with good communication among all that enabled us to get the job done on time. We worked hard, but smart. We anticipated issues and resolved them before they slowed progress. It was nice to walk out of the plant knowing that we had accomplished all intended and more, without working 24 hours a day to accomplish it.

Congratulations to Universal and particularly the installation / validation team. I will certainly request the same crews for future lines. Please forward my thanks and gratitude to the whole team.

Respectfully,

Kimberly Suchar Hawkes
Head, Packaging Engineering